Yelp Reviewer Called Out By Restaurant Owner

A guy in Millbrae, California wrote a poor Yelp review about Chinese restaurant, Wonderful.

In the review, Dan W. wrote that staff refused to seat him on a Wednesday night and that lead him to leave the review. What Dan didn’t know was that Wonderful owner, Joseph Xue had footage of his visit which clearly disproves his claims.

In the 38-second footage from their Drop Cam, the Yelper is seen entering the restaurant, looking around, checking the wait list (people are clearly already waiting) and then walking out. There was never an interaction with staff and the restaurant was clearly busy (he said there wasn’t anyone waiting when he came in.)

San Francisco Eater reports Xue said he normally does not concern himself with Yelp reviews, but after his son pointed out the blatantly false review he had to fire back.

Since the encounter, Dan has been banned from visiting the restaurant

You can read his review as well as Xue’s response below.

Dan’s Review:

“I guess it’s tough to give an accurate rating on this but I’m not going back. My experience was at around 730pm on a Wednesday. I was flying solo that night, after a particularly challenging day. The waiter came up and asked how many. I said one, I had planned to sit at the bar or get the food to go. She said “one? no, one?” and then ran off. I waited a minute at the door, and then left. They were busy and potentially understaffed. It’s not that classy of a place, but they refused to seat me. Sure, I was wearing jeans and a baseball cap with my flannel shift not tucked in. I had no intentions of taking a full table, just any corner I could fit in, or order off the menu to go once the guy next to me was done with it. Oh well, next time I go out in a group of three to six we’ll take our business elsewhere. The key to a good business is to be consistent in the small things. That sucks, I just wanted food and I had cash, just as I sat down two people called me back and my entourage of 6 had an amazing dinner at Thai stick.”

Xue’s Response:

“In this first video, you can see that you entered at 19:07, which is earlier than you quoted. You can also see that you did not wait a minute at the door. You spent a total of 22 seconds in the establishment. This video also clearly shows that there were other patrons waiting. We are sincerely sorry that we forgot to recognise your very, very “VIP” status at wonderful, a status so special that you don’t have to sign the waiting list like everyone else… I’ve never been to a restaurant where to refuse to seat people because they’re wearing what you were wearing… You’re dreaming if you think that’s why you didn’t get service. […]

Dan, we didn’t refuse to seat you. You refused to wait in line like everyone else. You thought you were special, so special that you don’t have to follow the rules. That’s not true, we caught you.”

Source

 

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